I recently rented a Uhaul from the store on Veterans Memorial in Houston Texas to move from one apartment to another within the same complex. I rented the $19.95 truck for one day. I picked the truck up at 6:14 on Saturday evening and asked the guy what time I had to have the truck back on Sunday in order to not be charged an extra day. He said by 9:00 p.m. I asked what if I turned it in Monday morning, and he said that I would be charged if I turned it it then, to try and have it back by 9:00 on Sunday. I turned the truck in at 7:15 Sunday night, using about 11 miles total for the move–most of which were used driving the truck from the store to my apartment. To my dismay, they charged $56.42 to my credit card. When I called, the owner, a backwoods country hick, answered and informed me that I was charged for 2 days. I explained to her that her employee had told me that if I had the truck back by 9:00 on Sunday I would only be charged for one day. She said she believed me, but she was not going to do anything about it. She did suggest that I call back the next day when Jared, the guy who rented me the truck, was working and talk to him about it. I said, “since you’re the owner, why would he be able to do something about it and you can’t?” She said that he could offer to pay for my extra day out of his pocket. I told her that her and I both know that he was not going to do that and it was her responsibility to take care of this, otherwise it’s bad business. She responded–and I quote, “Well, that’s not how we do business at Uhaul.” I wanted to scream! Instead, I called my bank and disputed the charges, and was reimbursed for the extra day. The moral of the story is don’t rent from Uhaul because they are crooked small business owners, and if you do end up getting scammed by them, simply dispute the charges and avoid dealing with them because they won’t help you anyway.
Uhaul Story