A NATIONAL DISGRACE U Haul
Skip the national call center; Use your local dealer much smoother U Haul The reviews on this site had me worried, but our moving experience was just fine, once we ditched the reservation that was made with the Nat...
UHAUL WHERE ARE YOU?? U Haul Yesterday someone was supposed to call me with pickup information for today. I am moving across country and need to move all of my belongin...
I made a reservation one week in advance for a move I was making a little at the last moment. I had gotten a new job and they wanted mu there pretty soon. After making the reservation on line, I received e-mail notification that they would contact me within 24 hours. They did not and I contacted them. I was then told that someone would call me the day before I was to pick-up the truck to schedule pick-up. They never called, so I called that night. They said that they would call that morning. They never called. I called around 11:00. They said to wait, they had some things coming in. The never called. I called at 3:30. They then told me that they could not guarantee that I would get a truck that day. I could not believe what I was hearing. I called back at 6:00 and said that I was getting very nervous because I had a final inspection on my apartment in Detroit the next morning at 11:00. They could not possibly have cared less. The first call I got from the dealer was at 7:04 PM informing me that I was not getting a truck that day, and that they could not promise that I would get one tomorrow either. I was shocked and horrified.
I decided to go down to the dealer the next morning when they opened up to explain how desperate my situation was becoming (Ryder and Budget had nothing either). I walked in at 6:58 and was informed, “We are not even open yet, man.” At 7:02, he told me that it would be noon before he even knew whether or not I could get a truck. I asked him how much he was going to take off my bill, and he replied “why should I?”
I did not want to go to jail, so I left to drive around and think a while when I happened into a United Rentals location. I knew there was no chance of getting a truck, but decided to stop by anyway. Fifteen minutes later, I had a 22′ truck and was on my way to move.
I have tried to call to check about my reservation since moving and have only been put on hold and ignored.
U Haul Guerilla Tactics U Haul Yes, U-Haul blows. It's not a secret. But there are a few things you can do to make your experience a little better: 1. Make your reserv...
The worst service ever U Haul Can't believe how these guys are still in business This is not the first time. 3 times and everytime the same experience. The only reason ...
Another unhappy U Haul customer U Haul Where do I start? I had an extremely poor experience moving with a U-Haul truck rental at every stage. They quoted us one price and then c...
Horrid Customer Service U Haul My mini-van breaks down in Somerville, MA. I live in Brewer, ME. This is a problem, I don't want to have it towed to a garage where I don't ...
U Haul is handling my problem poorly U Haul (Please see the end of this review for an update: my problem was finally resolved) I rented a U-Haul 17 foot truck for a short local move...
Cheap, but make sure you’re not on a timeline U Haul The main beef I have with U-Haul is that your 'reservation' is not really a reservation. If you reserve a truck and they have one there, yo...
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