Customer Service? U Haul
Live between cities? Check the rates. Could be a BIG $$ U Haul Most of the U-haul horror stories involve vehicles that were reserved but not available, etc. I ‘discovered’ another way that U-Haul...
U Haul customer service?! I’d pay double to a company without!!! U Haul I dropped the truck in the lot, put the keys in the drop box... the next day I received a call from UHAUL to come and move the truck to anot...
I received a preliminary statement from U-Haul for an upcoming rental. I am returning this to Elizabeth New Jersey. I noticed there are 3 locations there via the internet. I am trying to determine my directions to get from where I’ll be to drop off a truck. The statement I received notes the Destination Code as 029926. I called the destination number provided but this was apparently off hours for them. The recording said to call an 800 number for 24 hour service. I called that number. I immediately said to the rep I have an upcoming rental and wanted to know which place in Elizabeth I had to return the truck to since the attendant at the location providing the quote said I would be charged extra if not returned to the proper location. For over a minute the rep at the 800 number asked me for an Equipment Code on “the contract”. When she said something would be on the key, I noted (once again) I told her this was an upcoming reservation. She then found the contract number, asked for my name and telephone … which was one the contract to say someone would call me the next day. I asked why she could not simply provide me the dropoff address. She said I’d have to pick up the truck first! I said I wanted to be clear where I was going BEFORE I picked up the truck. She could not tell me what the Destination Code was (although on another contract I had set up for another “drop off” location, the code was different). She said she could not help me because this was off hours customer service … I expressed my confusion noting that it was off hours, but there did not seem to be any customer service … let’s see what tomorrow brings.
Awful customer service U Haul Reserved a truck. They were supposed to call and verify the reservation at 5:00pm. At 5:07, we were worried and called their customer servic...
Do Not Use U Haul. U Haul U-Haul has a company policy that states that they do not guarantee a pick up time and location of a truck or van that you have rented. What...
Verbally Abusive Customer Service U Haul I have used U-Haul every time I have made a move. As a recent graduate, you can imagine the quantity of use! After my last experience, I w...
Service. What service??? U Haul I booked a 17 ft U-haul truck over a month in advance and was told that everything was ok. The day before moving, I got a call saying that t...
My descent into U Hell U Haul is poor excuse for a company. Their entire system is based on taking advantage of the customer ... they know you need a truck for a specific...
U Haul is not friendly U Haul I have never been satisfied with a rental from Uhaul. I have rented both trucks and trailers from Uhaul. Since U Haul has no customer focu...
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