Overcharge on Mileage U Haul
bad bad bad bad bad stay away! U Haul I have used Uhaul three times for moving, and had terrible experiences each time. My most recent experience was the straw which broke the...
Absolute incompetence U Haul Truck was unsafe at any speed, I lost two days with electrical fault which they would do nothing about even though their service center perf...
I have been charged for going over the mileage by 37 miles. The distance between Kenosha,WI to Hartland,WI is 61 miles. I’d say maybe 10 to 20 miles over this amount is ok. So 81 miles at the most. I had 105 miles to use. I don’t understand how I could use all the mileage. I called both locations and they said that is how it is and I would not get a refund for my $15. When I arrived to pick up the truck at Kenosha, about 3 trucks were started and waiting to go. Customer Service said sign here and here and gave me the keys and said the truck was outside and said bye. I basically signed the form and left since we were in a hurry to move our stuff. I didn’t read the odometer at the time of pick, but we trust that customer service has the correct readings. The truck overall was dirty. I have always rented from Ryder, but this time U-Haul had a good price and great mileage. I am pretty upset about the whole sitiutaion. I assure you that next time I rent I will look at the mileage on the truck and I will not use U-Haul again. Seems like U-Haul doesn’t care about the customers, they just want money. This is from a first time rental person.
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