Reservation? What’s that? U Haul
Terrible Customer Service U Haul Find another company unless you don't mind being on hold for up to an hour when you need help from any of their "800" numbers. I made a rese...
Don’t expect your U Haul reservation to be honored U Haul I placed a reservation for a one-way rental several months ago. I was told that someone would call me by 5 PM the day prior to my pick-up da...
Who doesn’t know U-Haul? They’re all over the streets, especially in college towns. My parents had two good moving experiences for them, so when it came time for my husband and me to change apartments, I called U-Haul.
I called the U-Haul 800 number, which I guess was my first mistake. I made the reservation over a month in advance because I knew that the weekend I was moving was a big one for moving all over town. I spoke with a reservation agent, whose name was Jeremy. Jeremy said that my reservation was GUARANTEED on the date (but not the time) I needed the truck, otherwise I would not have given Jeremy my credit card number to put down a deposit on the truck. About two weeks later, I received a letter from U-Haul stating my reservation number, further confirmation to me that I actually had a reservation with U-Haul. Ha, ha.
About a week before I was set to move, I called U-Haul just to check on the time when my truck would be available. I was on hold for over 20 minutes before I was informed that oh, dear, U-Haul overbooked for my area. There would be at least a 48 hour delay on the truck I had "reserved".
The reason I reserved this truck over a month in advance was that I had to be apartment-less overnight. One lease ended at noon on Saturday, the next began at noon on Sunday. There was nowhere for me to go with all my belongings if I did not have a truck. I was VERY upset to find out that I did not really have a reservation. I called EVERYONE I COULD REACH AT U-HAUL, from every local or near-local store I could find in the phone book to every regional to every national customer service person I could speak with. I just kept saying, "Okay, can I speak with your supervisor?"
Eventually, I ended up speaking with Randy Dickson, the marketing president for Iowa. He could not have cared less about my situation. He offered me 20% off on my 48 hours late or later truck. I cancelled my "reservation". I contacted the Better Business Bureau and requested a written apology from U-Haul. What I received was a snooty little memo indicating that they were sorry I didn’t get a truck, but U-Haul was the best moving company in the world with thousands of satisfied customers every year. I let it drop. This company is from Hell. They overbook their trucks so that they are certain they will be making as much money as possible.
rock bottom try Enterprise, Ryder, Budget, ANYBODY but U Haul. U Haul I made my reservation online, my reservation was promptly confirmed by e-mail and at the website, and I was supposed to be called the next d...
UHaul’s $5 dollar non-refundable charge for reservation practice.? Hello, This is for the all the lawyers out there. I just went to make an online reservation for UHaul and it seems they are making consume...
Stay Away from U Haul U Haul Despite making a "reservation" and having a "confirmation number" on me the morning of my moving day, I was told by my local U-Haul business...
UHAUL NEVER STATES on site or in confirmation that $5 SERVICE FEE IS NONREFUNDABLE U Haul This seems borderline illegal to me. Uhaul charges $5 to hold your reservation. There is a whole list of advisories and disclaimers on thei...
Uhaul “reservation” scam; These are not reservations, as they do not reserve equipment. U Haul I placed an order on March 20, 2005. The reservation was for May 16, 2005. I "reserved" 4 doz. furniture pads and the largest truck. Tw...
U Haul charged me $5 for reservation of truck they couldn’t guarantee U Haul I am sorry to have to complain about $5, but the principle behind it is important to me, and others might be interested....I was charged $5 ...
Tags: moving company
You must be logged in to post a comment.