My wife and I reserved a U-haul truck to move across town two weeks before we needed it. When we arrived at the U-haul center, the overworked clerk reluctantly expressed to us that while he was perfectly aware of our truck reservation, no truck would be available. He ...
Uhaul Story
Moving is a real pain, regardless of how far you are going or how much furniture and belongings you have. In my last few moves I have been fortunate enough to have professional movers do all of the heavy lifting for me. However, the last move that I ...
Uhaul Story
So I made a reservation about 2 weeks in advance on-line for a one-way trip. I received my confirmation call the night before and I confirmed again in the morning before I left. I arrived at the location (with some hired help) and, to my surprise, the location ...
Uhaul Story
U-Haul is as synonymous with self service moving as Kleenex is to facial tissues. Therefore who did I decide to call for moving day? Little did I know what a mistake I was making . . .
I placed an online reservation with U-Haul on Saturday May 10th, I ...
Uhaul Story
I had to move a few large pieces of furniture recently, so I rented a truck for a quick one-way, one-day (10 mile) move... In that short distance, the truck actually managed to break down TWICE!
AS a result, we sat around on the side of the road for a ...
Uhaul Story
When I think of all the bad customer experiences I have had in my life, U-Haul stands out. Unfriendly, slow, unresponsive, downright stupid are the words that I would use to describe the service people that "helped us."
When we stood in that U-Haul store in Seattle returning our van, my ...
Uhaul Story
Over the years my family keeps on going back to U-haul. About as often as some women give birth. That time interval must be what it takes to forget how truly painful the whole messy experience really is.
A Tale of Two Moves
Move Number One
In May of 1999 our ...
Uhaul Story
The first time I rented a U-Haul truck, I was very trusting. Without knowing all the rules, I rented a small truck, got in, and drove away. I was about two miles down the road when I noticed that the gas gauge read "Empty." Since it was a gas station ...
Uhaul Story
I chose U-Haul because most "u-pack" services didn't go to the area I was moving, full-service movers had trouble accommodating my short time-frame, and neither of the other major rental companies (penske and budget) had a drop off location within 100 miles of my destination.
I picked up a 14-foot truck ...
Uhaul Story
I've participated in many U-Haul based moves -- both of my own things and when helping out friends. A few of these moves have been hassle free, but most of them have not. The UHaul problems I have encountered over the years include:
1. Being given a 27ft truck ...
Uhaul Story