I recently had to use a local U-haul place to rent a truck for a cross town move. Prior to this move I had never had to use a moving company, I had always been able to get a few buddies together with SUVs or pick up trucks and we'd ...
Uhaul Story
U-Haul dropped the ball, and I'm still trying to settle-in almost 2 months after my move date. Please read on, and heed the warning of this horrific experience and tale of massive incompetence.
I recently moved about 15 miles and about 4 days before my move date I made a reservation ...
Uhaul Story
A horrid nightmare of dangerous equipment and deplorable customer service from start to finish!
I reserved a moving truck via U-Haul's online reservation service at a certain price. The day before my "reserved" rental, I waited fruitlessly for U-Haul to contact me to confirm my reservation. The evening before ...
Uhaul Story
I had rented a 14 foot U-Haul truck off of Uhaul.com on 12/23/2002. At or around 7:00pm on 12/28/2002 I was informed that U-Haul Inc. lost my initial reservation and that a new reservation was faxed to the local Tallahassee U-haul branch. At 7:39pm on 12/28/2002 I was informed from ...
Uhaul Story
When you make a reservation with U-Haul to rent moving equipment, do not be mistaken. Despite the fact that they accept the reservation, take a credit card number, and call you the following day to confirm your reservation, the equipment will likely not be available.
I placed my reservation three weeks ...
Uhaul Story
I reserved a cargo van through the 800 number and headed to the location the same day to pick it up. There was terrible traffic, so I called to let them know I would be arriving shortly after they closed. I arrived 15 minutes after closing, and the cleaning person ...
Uhaul Story
Yesterday someone was supposed to call me with pickup information for today. I am moving across country and need to move all of my belongings out by tomorrow. No one called yesterday, so I called their regional office (as instructed by the national hotline).
I was put on hold ...
Uhaul Story
For some reason the moving business is dirty. When you rent a car a smiling, cheerful individual greets you at the counter and clearly tells you all the options available. But renting a moving truck is completely the opposite (from my experience). First and foremost, never have ...
Uhaul Story
Uhaul is not at the top of my list right now, this is now the second time they've wronged me and it will be the last. We've recently moved obviously for the need of them and even though the ease of submitting an online reservation was wonderful, that was the ...
Uhaul Story
As my moving date was approaching, I stated calling companies renting moving trucks. Calling turned out to be quite a long and ineffective process, so I tried to find something online. Tried Ryder, they have a website, but most of it does not work. Tried U-Haul - it worked. Entered ...
Uhaul Story