U must be crazy if U are thinking of Using UHAUL U Haul
Shockingly bad customer service U Haul I reserved a cargo van through the 800 number and headed to the location the same day to pick it up. There was terrible traffic, so I called...
Terrible! U Haul U-Haul is famous for its rough ride. Rented the average sized. Had flat-tire the next morning, called the "emergency"...showed...
I know this is all pretty redundant…as I can see that most everyone else here has had pretty much the same level of awful service that we had….but here’s our story.
The first time we moved, we paid for a mid-sized truck that was supposed to have air conditioning. For our 8 hour drive on the hottest day of the year…the air conditioner was broken. In addition to that, the tail lights were broken. The icing on the cake was the fact that the gas gauge was broken, so although ACCORDING TO THE STUPID GAS GAUGE we had a little over a quarter tank of gas….we ran out! We had to walk several miles to the next town (on the hottest day of the year, mind you), to get a tank and fill it up.
Needless to say, we complained. They didn’t seem to care too much. Out of the four or five hundred dollars we spent, they gave us a twenty dollar coupon to use on our next UHAUL rental.
The second time we move, (despite my protestations) my husband decides “Hey, what the heck. Let’s just use UHAUL since we have a coupon.”
This time, we want to rent a larger truck since we have more stuff. We book it several weeks in advance. We are told that we will receive a phone call the night before our moving day. No phone call. My husband calls the morning of the move to ask when we can get our truck, and is put on hold for FORTY FIVE MINUTES! When he finally gets to talk to someone, they are quite nasty to him on the phone and tell him that we can’t pick up our truck until 3 o’clock. Keep in mind that we rented the truck for that day…and we aren’t even allowed to pick it up until late afternoon. Even though we couldn’t pick up the truck until late in the day…they still expected it back at 8 o’clock the next morning!
When my husband picked up the truck, they neglected to include the furniture pads that we had paid for. They also neglected to tell him that it was a diesel manual transmission! It was like driving a freaking BIG RIG!! Its top speed was about 45 mph, and since the move involved about 45 minutes of highway driving (and the minimum speed is 55), it was pretty harrowing.
We managed to get our stuff moved in to the house by midnight, and the next morning when we tried to start the truck, it wouldn’t start! The gas was at least half full. The battery didn’t appear to be dead. So we called the UHAUL 1-800 number, and we were told that a mechanic would be on his way. My husband tried to call the local UHAUL center to let them know that we would not be able to return the vehicle, but naturally he got put on hold for about twenty minutes before he got frustrated and hung up. In the meantime, someone from the UHAUL office called and left a message on his cell phone that the truck was overdue, and that they were putting out a “stolen vehicle report”. Nice.
About ten o’clock, the mechanic finally showed up and after messing with it, managed to get it started. He told us that the engine on this truck was totally fried and that we should drive it without stopping it back to the UHAUL rental center.
We get to the UHAUL rental place finally around eleven o’clock. Instead of being apologetic about all we had gone through, the manager starts to berate us for not filling up the tank before returning it. We told him that we couldn’t turn off the engine, because we were told by the mechanic that if we did, it would not start again. His response? “Oh, give me a break! You could have filled it up with the engine running! As long as you weren’t smoking or anything!” Can you believe it? I asked the guy if he was INSANE. Did he want us to blow the truck up?! This just made him more angry and belligerent.
Well, we did wind up getting a discount, not because they actually cared about our complaints, but because the new girl working at the counter made a mistake while ringing us up, and didn’t know how to correct it so she got frustrated and let us leave paying a lot less than our original quote. But nothing can really make up for the frustration we endured at the evil hands of UHAUL.
The end.
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Tags: rental center, transmission
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