Uhaul Story

UHAUL complaint

Do NOT rent from U Haul! U Haul Here is my story - tell me what you think: My daughter moved to St. Louis from Las Cruces, NM last week to go to law school. A month befo...

U Haul discrimination U Haul I was very disappointed in this company overall when the clerk behind the desk told me that the only trucks they had available at that time ...

I completed a reservation form via the internet for the rental of a truck on 7/17/04 and was given a confirmed reservation. Later that day I received an email UHAUL’s regional Traffic Control manager. The email confirmed my reservation and also informed me that I would be receiving a call from UHAUL no later than 5:00 PM the day before my reservation with instructions on where to pick up the truck.

On 7/16, we started getting concerned that UHAUL would not call, so we contacted the number given to us for the required vehicle pickup information. We placed five separate phone calls that afternoon, each time being put on hold as soon as the UHAUL rep answered the phone. After 5:00, I started getting very concerned and started calling UHAUL again. The first three times I called, I was immediately placed on hold.

I waited approximately 10-15 minutes each time and then hung up believing that I was lost in UHAUL cyberspace. Around 7:00 PM EDT I was able to speak with a UHAUL rep, w! ho promised me that somebody from UHAUL would call me later that evening with the truck pick up information. Nobody called by 9:00 PM, so I called back again.

I was then told that everybody had left for the day and to call back at 7:00 AM on moving day (7/17). At approximately 7:05 I started calling the traffic control number, and was immediately put on hold. I waited 15 minutes and gave up and decided to call 1-800-UHAUL. I explained my situation to the rep who then put me on hold to contact the traffic number himself.

After about 5 minutes the sales rep said that he was placed on hold by the UHAUL traffic control number and that he couldn?t help me except to say that I should continue holding. I waited 10 minutes, until somebody answered and asked for my reference number. I gave them the number and was told ?one moment please?. I waited for 65 additional minutes and finally hung up. I then decided to contact the local UHAUL store, my ?preferred? location for the truck pic! kup.

The person there said that he didn?t have any trucks and that he couldn?t help me. So now here I am on moving day with no truck, even though I had obtained a confirmed reservation one month in advance. I placed one quick phone call to Budget Truck Rental, and was immediately given a reservation. One quick phone call to Budget Truck Rental and all of my problems were resolved. So please do yourself a favor and avoid the unnecessary stress and avoid UHAUL.

It’s easier to Ryder than wait for uhaul U Haul I rented two trucks and two auto trailers. I was traveling 500 miles,and spent over $2000 with this so called company that wants customer s...

Rental Uhaul truck Rental Company and hidden charges: UHAUL COMPANY 99 N. 4TH AVE. CHULA VISTA, CA. 91911 Uhaul company is the worst company to rent anything f...

Danger: UHaul Vans Can Lock You in Cargo Bay U Haul I would like to relay my experience of a UHaul cargo van I rented this weekend. (I will forgo any complaint about the monstrous $1.69 mil...

never again U Haul I have never received such poor service in my life. My truck wasn't anywhere to be found, the Regional Customer Service Manager for the Chic...

Another unhappy U Haul customer U Haul Where do I start? I had an extremely poor experience moving with a U-Haul truck rental at every stage. They quoted us one price and then c...

U Haul is handling my problem poorly U Haul (Please see the end of this review for an update: my problem was finally resolved) I rented a U-Haul 17 foot truck for a short local move...

I CANNOT BELIEVE THIS COMPANY IS STILL IN BUSINESS U Haul

No Brakes, No Equipment, and “You People” U Haul

Tags: truck rent