U Haul is handling my problem poorly U Haul
UHaul’s $5 dollar non-refundable charge for reservation practice.? Hello, This is for the all the lawyers out there. I just went to make an online reservation for UHaul and it seems they are making consume...
Don’t expect your U Haul reservation to be honored U Haul I placed a reservation for a one-way rental several months ago. I was told that someone would call me by 5 PM the day prior to my pick-up da...
(Please see the end of this review for an update: my problem was finally resolved)
I rented a U-Haul 17 foot truck for a short local move (a total of 43 miles). The move went well, but when I put gas in afterwards there was a problem.
I was supposed to ensure the tank was 7/8 full as it was when I got it. So I pumped a few gallons, then checked the gauge. It read less than 3/4. So I put more in and checked. Still less than 3/4. Put more in and the pump stopped. The tank was full. The gauge still read 3/4.
I left a note with the key and contract to call me and described the problem. I didn’t expect any difficulty because I had recently had a gas-filling problem with Budget and it was handled quickly and generously. However, the local worker (who was polite and sympathetic) contacted the manager who told him he would not return any money.
So I called the national office (which is also how I dealt with the Budget gas problem earlier). The lady said she would have a regional manager call me (within 48 hours) but that probably I would get nothing because the contract states that overfilling won’t be recompensed.
The regional manager has not yet called me (it’s been three days) so I called the office again and got the same story. I’ll be waiting to hear.
I then looked up U-Haul reviews online and see that there are a lot of complaints so i’m not confident that I’ll ever get my money back. It’s probably only about $10-12 at risk but I don’t enjoy being treated this way. Even if I do get my money back, I’ll rent from Budget next time.
This was the second time renting a U-Haul truck (I’ve moved twice in the last two months). The first time nothing went wrong.
11/21/06 (problem resolved today)
To continue from where my previous account left off:
The regional manager finally called me. After explaining the situation he refused to do anything to help.
I later called the U-Haul national number again and asked to make a “complaint.” Described the problem, was told politely an area manager would call in 48 hours. This was on 11/16.
Today I called again because I had not heard from the manager yet. This time I spoke with a person who took it upon himself to contact the area manager while I held. He returned to the phone after only about a minute and asked how much refund I thought I should have. I said $12 and he credited my visa with that amount.
I’m not sure if I got satisfaction because I more formally asked to make a “complaint.” Or if I just got lucky and talked to the right person this last time. In any case, I did get a refund.
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