U Haul Workers Attack Their Customers U Haul
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I was living in New Britain, CT and moving back to Long Island, NY in mid January, 2001. I made a reservation for a truck to be available to me at 7:30 AM, and when I arrived at the U-Haul center in New Britain, CT, the representative behind the counter told me that they did not have my truck and that they could not help me. I told her that was unacceptable and that I needed a truck that morning because I was moving to another state. Erica Carrero (the psycho U-haul employee behind the counter) decided to ignore me instead of figuring out the problem, she looked over my head and asked to help the next customer in line. Not ready to take her attitude, I asked for her name and her supervisors name, but she ignored me again. At that point I was ready to take this matter over her head, and I walked out of the store extremely angry, without the truck I had reserved. I was going to call the corporate office to complain about her attitude, and she knew that as I was walking out the door. You won’t believe what happened next because I still can’t believe it. Erica Carrero walked out from behind the counter and followed me outside of the U-Haul center and started to attack me!!!!! She grabbed my hair and started punching me and pulling me down to the ground, for no reason!!!!! Thankfully I managed to get away from her after she was screaming at me and calling me names in Spanish. As she was beating me up she said “she didn’t care if she lost her job over this.” I could not believe this was happening to me. I did nothing to provoke her, she was insane.
When I got away, I got right on the phone and called the police. They had the psycho arrested, but I never got my truck. I was left to fend for myself on my move to NY. I hired a lawyer, but U-Haul will not do anything about it to make up for this hideous behavior their employee had, not even an apology. Now I want to tell everyone I know what they did to me. If I didn’t get away from her, I could have been hurt much worse than I was. I am not done with U-Haul yet. I can’t believe this is who they hire to represent their company. I plan to tell my story in hope they will lose a ton of business. Plus, I am going to press charges against Erica Carrero. I will not give up until I have some form of closure on this ridiculous matter. My final advice is to rent a Ryder truck. 1-800-GO-Ryder. Any company that lets their employees get away with attacking their customers should be put out of business. Help me do that by never renting from them again.
Anyway, that’s my story. Thanks for reading.
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