Uhaul Story

What a racket U Haul

I reserved a 6×12 trailer a month ahead of our move. We only needed it one day. The day before I confirmed a time to meet the guy who was to provide the Uhaul because they were closed on the weekend. Everything was okay and good. We got there and waited for at least 30 minutes when a guy showed up with a tow truck. He phoned the guy who was suppose to be there we talked to him on the phone and were instructed to call the 1-800 number. We knew when we got there as we looked around the lot that there was going to be a problem since there were no 6×12 trailers in sight. We then were told we needed to go to a town 2 hours away and pick up the trailer. The Rep. on the phone tried to get in touch with us THAT day but we were already on our way to get the trailer. There were no other companies in this specific town to rent from that were open. But the guy with the tow truck made a stupid comment on how that is why Uhaul is so great, because they are open 24/7 for your customer service. Hmmm, may be right but they don’t have your stuff when you get there. Anyway, we went over to this other town 2 hours away and got the trailer, which by the way had an antique light hook-up so we had to buy a adapter for that. We ended up staying in a hotel since four hours of our traveling time was taken from our plans. I will be looking elsewhere next time. This was a small town we were moving our daughter out of, so if you are thinking of moving from a small town check out your options and maybe talk to a rep. on the phone. We made our reservations on their web-site.